
Store Policies
Shipping
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Orders are processed and released every:
- 🇸🇬 SG: Tuesday afternoon
- 🇪🇺 Europe: Tuesday morning
- 🇺🇸 US: Monday evening
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After the order is released, shipping takes:
- 1–10 business days for international orders
- 1-3 days for local ( Singaporean ) orders
- International shipping is available to most countries. If your country is not listed, please contact us, and we can make special arrangements.
- DHL Tracking information will be provided via email upon shipment.
- DHL is the only option available as it has proven to be the most reliable courier with the fastest delivery and best parcel handling practices
Duties and Taxes calculated at Checkout:
- Store prices are pre-taxes
- Duty and customs fees are calculated at checkout and are included in the shipping fee.
Refund Policy
- All sales are final. No refunds are offered on purchases.
- Please review product details carefully before placing your order. If you have any questions about the products, feel free to contact us before purchasing
- Refunds will not be issued for parcels returned or disposed of due to the recipient's failure to pay customs duties or errors in the shipping information provided at the time of order.
Cancellation Policy
- If you made a mistake and would like to cancel your order, notify us within 3 minutes of the order for full refund via email. Cancellation requests beyond this time frame will incur a 5USD cancellation fee which will be deducted from your total refund amount.
Issues & Concerns
Whilst refunds aren't offered, we understand that issues may arise. Any concerns regarding your order will be handled on a case-by-case basis. Please reach out, and well will work with you to find a fair resolution!
Customer Support
- Contact us HERE
- Response time: 24–48 hours during business days