Store Policies
Shipping
- You must provide both your phone number and email address at checkout. Shipping is not possible if neither is provided.
- Orders are processed and released according to the shipping schedule listed in the product description.
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After the order is released, shipping takes:
- 4–30 business days for international orders
- 3-7 days for local ( Singaporean ) orders
- International shipping is available to most countries. If your country is not listed, please contact me, and we can make special arrangements.
- Shipping address cannot be a PO box.
- Tracking information will be provided via email upon shipment.
The store prices are pre-taxes:
- Customs and duty fees will be paid separately.
Refund Policy
- All sales are final. No refunds are offered on purchases.
- Please review product details carefully before placing your order. If you have any questions about the products, feel free to contact me before purchasing.
Issues & Concerns
Whilst refunds aren't offered, I understand that issues may arise. Any concerns regarding your order will be handled on a case-by-case basis. Please reach out, and I'll work with you to find a fair resolution!
Customer Support
- Contact me HERE
- Response time: 24–48 hours during business days
Frequently Asked Questions
What are the shipping fees?
🚚 Shipping Fees & Rates
All shipping rates are weight-based and charged in Singapore Dollars (SGD).
🇸🇬 Singapore (Domestic)
Weight | Shipping Fee
Up to 1 kg | SGD 2.50
1.001 kg – 2 kg | SGD 6.00
Above 2 kg | SGD 8.00
🇺🇸 United States
Weight | Shipping Fee
Up to 0.5 kg | SGD 25.00
0.501 kg – 1 kg | SGD 30.00
1.001 kg – 1.5 kg | SGD 38.00
Above 1.5 kg | SGD 45.00
🇨🇦 Canada
Weight | Shipping Fee
Up to 0.5 kg | SGD 42.00
0.501 kg – 1 kg | SGD 52.00
1.001 kg – 1.5 kg | SGD 58.00
Above 1.5 kg | SGD 60.00
🌍 Europe
Covers most European countries including UK, France, Germany, Italy, Spain, Netherlands, and more.
Weight | Shipping Fee
Up to 0.5 kg | SGD 28.00
0.501 kg – 1 kg | SGD 30.00
1.001 kg – 1.4 kg | SGD 35.00
Above 1.4 kg | SGD 38.00
🌐 International (Rest of World)
Covers countries across Asia, Oceania, Middle East, Africa, South & Central America, and the Caribbean.
Weight | Shipping Fee
Up to 0.5 kg | SGD 28.00
0.501 kg – 1 kg | SGD 30.00
1.001 kg – 1.5 kg | SGD 38.00
Above 1.5 kg | SGD 45.00
🇫🇮🇱🇻🇳🇴🇵🇰 Higher-Rate Destinations
Applies to Finland, Latvia, Norway, and Pakistan.
Weight | Shipping Fee
Up to 1 kg | SGD 50.00
1.001 kg – 1.5 kg | SGD 60.00
Above 1.5 kg | SGD 70.00
How long is shipping?
- Singapore: 2-7 days
- US: 7-30 days
- US [ Hawaii ]: 30-40 days
- EU countries: 4-30 days
- Canada and Australia: 4-14 days
Do note:
- Parcels are released every Tuesday unless stated otherwise
- The parcel travels via air-shipping ✈️
- Tracking will be provided with every order
What countries do you ship to?
Do you have the Safety Data Sheet?
Yes I do! Click HERE to view all my Safety Data Sheets